Committed to Your Success
Student Support Services at ITS
The Institute of Tourism Studies invests a lot in student support services and has a team of dedicated staff that are at the student’s disposal.
What do we do?
- We provide wellbeing sessions to all ITS students allowing them to discuss any concerns or personal matters that are affecting their wellbeing in a confidential setting.
- We provide wellbeing sessions to all students who are abroad on a foreign work placement via MS Teams video calls.
- We give students the opportunity to discuss anything related to their programme of study and any other related matters during their time at ITS or during their work placement.
- We provide one-to-one guidance sessions related to assisting a candidate in choosing the right course and career path.
- We organise orientation visits on campus to all secondary and post-secondary schools.
- We assist students in their preparation for their International Internship.
- We organize talks about relevant topics for students during the scholastic year.
- We distribute information about topics related to well-being to students.
- We reach out to students who seem to be undergoing some difficulties.
- We provide a service that incorporates an element of outreach to students on campus.
- Through informal and non-formal means, we seek to nurture a sense of community in our Institute; a sense of belonging, as well as a sense of empathy for others.
- We strive to keep the total wellbeing of our students at the forefront and work to help them to develop the skills necessary to actively engage in society and work towards positive change where is needed.
- Through this work on outreach, we are in a better position to get to know our students and thus more able to deliver and respond to individual needs and situations as they arise.
Frequently Asked Questions
Prospective students may choose to book one to one virtual or face to face guidance session with Guidance Officer. They may also call on 23793296 for a telephone meeting or send an email on guidance@its.edu.mt to clarify anything.
Guidance about career paths and/or study programmes is provided on a one to one service both on a virtual basis and face to face. Interview skills is also provided to all students and mock one to one interview sessions are also provided. CV writing skills are provided on a one to one basis.
The Guidance Officer will be able to deliver groups meetings, talks and orientation visits to prospective students, their guardians/parents, teachers, LSEs, guidance teachers, career advisors and other school staff members. Should schools be interested in booking an orientation visit, State schools are to contact Mr Ivan Fenech, whilst Church schools should contact Ms Emily Chircop. Independent schools are to contact ITS Guidance Officer on guidance@its.edu.mt. A covering letter, and an application link will be provided with further information.
All ITS students are welcome to discuss any difficulty that they may be facing in their personal lives, at home, at their place of work or at ITS. Some common topics that students bring up during such sessions include:
- Managing Anger/Stress/Anxiety.
- Overcoming Sadness/Depression.
- Improving Confidence/Self-Esteem/Inter-relational Skills/Communication Skills/Friendships and Relationships.
- Assisting in Conflict Resolution
- Overcoming Difficult or Painful Situations
- Discussing Gender/Sexual Orientation/Body Image.
- Healing from Bullying/Abuse/Harassment.
- Ending Addictions.
- Coping with Difficult Family Dynamics/Transitions.
- Support during Breakups and Deaths of Loved ones.
- Improving Quality of Life, Health and Happiness.
Wellbeing sessions are typically 50mins-1hour long and ideally they are held during students’ free time rather than during lectures.
Wellbeing sessions are typically held at ITS Block A, Room 015. However, in special circumstances, online sessions are also held via MS Teams video calls.
ITS Wellbeing Services are open from Monday to Friday between 9:30am to 1:30pm.
To set an appointment for a wellbeing session send an email to wellbeing@its.edu.mt stating the days and times that you are available for a 1 hour session.
Our Team
Student Support Outreach Services
The Outreach unit is your first point of contact. If you have a problem and not sure how it can be resolved, come and speak to our professional staff members.
We will listen to you, understand you, support you, defend your rights, guide you to the right people who will be able to help you and contact people who can help you.
Should you need to contact us, kindly do so on studentsupport@its.edu.mt.
Learning Coaches
ITS's dedicated team of Learning Coaches support students with special needs, learning difficulties, and other specific challenges students encounter during their time on campus.
What do we do?
- Support students with special needs and/or learning challenges and/or specific difficulties throughout their learning experience.
- Collaborate with lecturers and curriculum staff to develop access arrangements for students with special needs and/or learning challenges and/ or specific difficulties.
- Provide complimentary sessions to assist students in studying for tests and exams and additional explanations.
- Collaborate with lecturers to draw clear worksheets for students with different needs, to be used during complimentary sessions and at home.
- Make necessary adaptations and accommodations for lectures and practical sessions to promote the student's learning process.
Alternative Learning Programme
Alternative Learning Programmes may be designed for students who may not benefit from a learning experience point of view by following the mainstream programmes and all their components. Please contact ITS to inquire.
Frequently Asked Questions
Students with special needs and/or learning challenges and/ or specific difficulties must notify ITS at application stage.
Learning support priority will be given to students who need it most and who are enrolled in foundation and certificate programmes. Support will be given to the whole group with particular emphasis on students who need the most support.
External Support Services
There are several other sources of free support in Malta should you feel the need for further support to improve your wellbeing and state of mind.
Chat Support Services
Telephone Support Services
179
(Appoġġ Support Line – 24hrs)
1770
(Richmond Foundation Helpline)
1579
(Mental Health Helpline)
If you would like to socialise and make new friends, there are several youth cafes by that you could attend.
If you identify as LGBT+ and would like to meet other LGBT+ youths in an accepting environment, you could attend the youth group.
Sedqa
National agency who provide support services to persons with drug, alcohol and compulsive gambling problems and their families. Substance Misuse Outpatient.
You can reach Aġenżija Sedqa at +356 2388 5110.
Caritas Malta
Outreach community services in relation to alcohol and drug abuse.
You can reach Caritas Malta at +356 2219 9000.
Victim Support Malta
Provide support to victims of crime, such as theft and burglary, domestic violence, sexual assault, harassment, discrimination and cybercrime.
You can reach Victim Support Malta at +356 2122 8333.
Life Network Foundation Malta
Provides support during pregnancies.
You can reach Life Network Foundation Malta at +356 7711 5433 .