The IT Department maintains and manages all digital systems at the Institute of Tourism Studies, including all hardware and software used and required by students and staff, and provides support to students, academics and administrative staff of the Institute.
The IT Department, in fact, supports all other departments, supplying them with equipment such as workstations, laptops, telephony, connectivity devices, hybrid classroom technology and so on, as well as providing core office and classroom services such as printing and telephony. IT services also comprise facilities for student printing, the provision of campus-wide wi-fi and Internet access, provision of official RFID student and staff cards, and underlying support for security equipment and services.
Through the use of IT equipment and software, ITS staff are enabled to carry out their roles and responsibilities and maintain core systems that are integral to our organization. Meanwhile, our IT resources help consolidate and enhance the student experience on and off campus. We offer staff and students access to Microsoft 365, an online learning environment and the full suite of office applications to allow for a collaborative and secure learning and working atmosphere.
We also equip students with access to a vast array of software to support their studies whether they are on campus or studying from home. ITS provides several IT Labs and resource rooms for students.
The IT Department provides dedicated assistance to students, academics and administrative personnel, both while they are on campus but also when they are off-campus. In most cases, our staff are able to provide remote support to help you solve your IT problem.
As a department, we strive to deliver excellence and pride ourselves on our customer service. We kindly ask you to request IT support here
All problems, damages and other issues with IT devices and other resources are to be reported to the IT Department via email ( it@its.edu.mt ) such that any arising situations can be resolved as quickly as possible.
REQUESTING ASSISTANCE:
For your safety and that of our staff, visits to the IT Department will be by appointment only.
The Institute of Tourism Studies (ITS) provides all students and staff members with a unique user account through which they can access the range of IT services and facilities available both on-campus and on-line.
This account grants uses access to a range of ICT facilities and services including ITS email address, access to ITS Office 365 portal, Microsoft Office Software licenses and access to the ITS Virtual Learning Environment (VLE).
All accounts are created by the IT Department either upon acceptance of a student application or upon employment by the Institute. Upon creation of an account, a unique username and a temporary password are created automatically by the IT System. Users will require this username to log into the ITS portal and access IT services.
Information on how to activate a user account are sent by the IT Department directly to the user. It is important that accounts are activated as soon as possible after they are created since, all further emails from the Institute will be sent to the user's official ITS email address from then onwards.
The use of ITS accounts, email and all ITS ICT facilities and services is governed by the a set of policies and procedures which users should make themselves familiar with. These can be found in the policies section of this website
An ITS account grants access to the ITS Office 365 Portal through which one can access Microsoft Office online apps, software, tools and other features. Users can also download Office 365 on various devices.
Through their ITS IT Account they are granted:
- five (5) licenses for installation of office on PC
- five (5) licenses for installation of office on Android devices
- five (5) licenses for installation on iOS devices
The ITS Virtual Learning Environment (VLE), based on the Moodle platform, is the virtual environment used by the Institute for e-learning. Your lecturers will upload class notes, handouts, assignments and other material to the VLE.
A step-by-step guide for first- time users is sent by the IT Department to Inbox, when your account is created.
The ITS Campus has full wi-fi coverage, in all classrooms, all buildings and all recreational areas. ITS Students and Staff have access to their own wifi network. Access credentials for these networks can be obtained by contacting the IT Department.
Wi-fi facilities for guests are also available across campus and at ITS Restaurants.
When connecting your devices to any ITS wi-fi or ITS network you are doing so in acceptance of the Institute's terms & conditions and policies.
ITS students are provided with a digital ITS Student Card through their MyITS Malta app. This card is automatically generated upon acceptance as an ITS student and provides access to an increasing number of facilities across campus such as student printing facilities. Furthermore, via their student card, students might benefit from discounts and special offers announced by the Marketing Department or third parties.
Full-time ITS Staff members received an official ITS Staff Card upon starting their work with the Institute. This card allows access to the ITS Campus and the T&A system, and must be worn at all times while on campus.
Remember: ITS Cards are an official document and remain the property of the Institute. Lost or damaged cards must be reported immediately to HR Office. A replacement card will be issued by the IT Department only following an official report. Replacement cards might carry a cost (at the discretion of management).
Photocopying, scanning and printing facilities are available for all students at the Library (Block A). This printer can only be accessed through the official ITS Student Card number. To be able to print/scan/copy you will need to purchase printing credit from the Accounts Department and load that credit onto your card at the IT Department. First-time users must also register their card with the IT Department.
A step-by-step guide for first-time users is sent by the IT Department new students via email when their ITS Email account is created.
The Institute provides various ICT facilities across its campuses in Malta and Gozo. All ICT facilities on and off campus are provided in order to aide proactively with learning and with the student experience at ITS, through the efficient and effective use of information and communication technologies and are subject to ITS Policies and regulations.
At its Luqa campus, the Institute provides two computer labs for lectures, while another lab is available at our Gozo campus. These labs are equipped with workstations and software such as Opera PMS, Shireburn, Adobe Software and others, as required by our Academics to deliver the best possible IT training to students.
ITS students can make use of Student Laptops available at the ITS Library. These laptops (for use within the Library only) can be used by students for research, schoolwork and leisure. Laptops are access via the ITS Student Email Account, and software is made available by the IT Department as necessary.
Students have a responsibility to respect property and exercise care when using these school facilities. All devices must be used in respect of the Acceptable Use of ICT Resources (and associated procedures and guidelines related to specific ICT-related hardware, software and applications).
Personal documents and/or files are not to be left on these devices. The IT Department monitors and wipes these devices regularly. Any unauthorised files will be removed/deleted.